NBC10 Boston Responds Helps West Roxbury Woman After Banking Scam

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NBC10 Boston Responds Helps West Roxbury Woman After Banking Scam
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You probably get fake texts and emails every day; scammers mimic real companies to trick you into divulging your personal information. A Boston woman mistakenly fell for one of these scams in July when she got a text message she thought came from her bank.

Days later, she says she was ordering groceries online when her card was declined and she realized her bank account was empty.

"I was freaking out. I'm like, 'This is, like, this is lagging. Something's wrong,' like, I could not believe it. I really thought it was just, like a joke," said Valmond."It was my nightmare. Honestly, honestly, like working, saving … I had school supplies and clothes and everything to get ready for, and all of it's gone."

"I called, like, probably four times after … I even stayed on the phone for almost two hours waiting for a supervisor once, like, they don't let me speak to no one," said Valmond."They just like, 'Hey, this is it, we said what we said, and that's all.'" She says she did not receive any security alerts about the withdrawals and wonders how someone was able to tap into her account when she had her debit card in her possession.

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