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TheTechnical Support Engineer main role is to ensure proper IT operations so that end users can accomplish business tasks. This includes resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
Using email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, the IT Technical Support Analyst will contact end-users via phone and/or provide clear, written instructions and technical manuals.Network and Security administration in conjunction with the designated Service Providers.Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Provide 3rd Line user support and onsite support to Team Members. Troubleshoot system and network problems, diagnosing and solving hardware or software faults Provide support, including procedural documentation and relevant reports.Support the roll-out of new applications.Respond within agreed time limits to call-outs.Following standard procedures for proper escalation of unresolved issues to the appropriate teams.Ensure all issues are properly logged and Prioritize and manage many open cases at one time.Asset Management on all IT related devices In this role, you will be dealing with Internal customers. You should be confident in dealing with all levels of management. We encourage open communication at all levels and put emphasis in dealing with our customers as well as colleagues with integrity and respect. You will be working in Benoni, South Africa on regular working hours and may be required to travel to other sites.Advanced analytical skills and attention to detailHave the ability to work as an effective and contributing team member.Work on projects aside to the day-to-day operationsProfessional image with the ability to form good partner relationships across functions. Different roles & responsibilities may be assigned to this position according to changes in the supported business area.English Fluency both written and verbalGeneral networking TCP/IP, DHCP, DNS EXPERIENCE Proven 5 years work experience as a Technical Network Analyst, Network and Firewall Administration , IT Help Desk Technician or similar roleWe want you to return home in even better shape than when you started,so we need you to help us do this by making sure you follow a fewsimple steps. We need you to:Take reasonable care that what you do doesn’t affect the health and safety of others, and Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, andAttend training that helps you to work safely
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