'I went there for a quiet, peaceful, five-star holiday, I didn’t go to replicate Benidorm or Ibiza.”
A couple have said they cut their £2,700 three-week five star beach resort holiday short because after having to walk nearly an hour to escape the pool bar’s blaring techno music.
“We wanted a relaxing three weeks away because, with the house move and everything, the whole year has been really stressful,” he told PA. “We just wanted to relax.“So we’d make our sandwiches in the morning at breakfast and go sit on the beach as far away from the hotel as possible, so we didn’t have to listen to this constant noise. And you could still hear it.
“There’s little point us just sitting in an Airbnb at £400 a week in the Lake District,” said Clive. “So I said to Rosie, let’s go on holiday.” The all-inclusive five star hotel, which advertises a range of facilities, including three salt water swimming pools, a jacuzzi and Turkish bath, claims on their website to offer an “unforgettable experience” and promises to make guests’ stay “as relaxing as possible”.
On top of the noise, in their luxury room, a five-minute walk from the lobby, the couple claimed they were greeted by a stench of sewage. “We were on the top floor and of course smells rise,” he said. “The smell was coming out of the hole … and clearly every bathroom is on top of the other. Ultimately, it was just poorly designed."
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