The invitation to apply online will only be extended to those starting a new claim over the phone.
The Department for Work and Pensions recently shared details of the new ‘online apply service’ for Personal Independence Payment . The service is currently only being offered to 60 new claimants each day who call the PIP phone line to start their application.
Mr Pursglove explained: “We are currently operating a small-scale test of the new online apply service for PIP as a limited service, initially offering it to a small number of claimants who call the phone line to begin their claim for PIP. Currently, we are offering the service to 60 claimants a day. Call agents offer the voluntary option to claim online to claimants within scope of the current service until the daily limit is met.
ADP replaced new claims for PIP in Scotland last August and all existing cases are set to transfer from DWP to the devolved Social Security Scotland IT system by the end of 2025. Of the 23,600 people now on ADP, 11,650 people were new applicants and 12,010 were existing PIP transfers. Top Money Stories Today DWP also recently shared how it is tackling the backlog of new claims for PIP and taking steps to reduce the waiting time for claimants.
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