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by cybersecurity vendor CrowdStrike had gone wrong, disrupting major systems at numerous organizations. The impact has spread globally, with airports, governments, financial institutions, hospitals, ports, transportation hubs, and media outlets facing significant operational disruptions.
The outage brings severe economic consequences, as well as having a widespread impact on the health and well-being of those affected. Emergency response services in some cities have been disrupted, and hospitals across the globe have had to cancel scheduled surgeries. Airlines, meanwhile, are urging people not to come to the airport .
Earlier on Friday morning, CrowdStrike issued what seemed to be a routine software update to its Falcon sensor software. The update caused Windows hosts running CrowdStrike Falcon to fail to boot, getting stuck on a Blue Screen of Death. CrowdStrike CEO George Kurtz confirmed in an update on X this morning that “Mac and Linux hosts are not impacted.”
Because of the way that the update has been deployed, recovery options for affected machines are manual and thus limited: Administrators must attach a physical keyboard to each affected system, boot into safe mode, remove the compromised CrowdStrike update, and then reboot . Some administrators have also stated that they’ve been unable to gain access to BitLocker hard-drive encryption keys to perform remediation steps.
This includes backing up hard disk encryption keys , as these may be critical for recovery in such instances, as well as using privileged identity management solutions for break-glass emergency situations.Communicate clearly, both internally and externally, on the impacts, status, and progress of your remediation efforts. Enlist marketing and PR to craft that messaging. Stay grounded on the realistic impacts , and keep an even tone.
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