Ngozi Fulani told the BBC her encounter with Lady Susan Hussey was like an 'interrogation'.
In the statement on Wednesday, the Palace said they had "reached out to Ngozi Fulani on this matter" - but the next day, Ms Fulani told the BBC no direct contact had been made.
Lady Hussey, Prince William's godmother, remains willing to make a personal apology if it would be welcomed, the BBC has also been told.Ngozi Fulani - pictured on the far left - was one of the campaigners attending a reception which was hosted by the Queen Consort Part of her latest role had involved helping to host events at Buckingham Palace.
She described how Lady Hussey moved her hair to see her name badge and then repeatedly challenged her to explain where she was from.Lady Susan Hussey was a key and trusted figure in the British royal household for decadesprogramme on Thursday, Ms Fulani said: "It was like an interrogation.
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