The NHS is implementing major reforms to speed up patient care, reduce waiting lists, and enhance the overall patient experience. These changes include direct referrals for scans and treatment, streamlined processes within hospitals, and a modernized NHS app for easier booking.
GPs will be told to refer patients directly for scans and treatment in a bid to speed up care and halve NHS waiting lists , MailOnline can reveal. Under major reforms to be unveiled on Monday, hospitals will also be ordered to provide tests, interpret the results and potentially start patients' therapy the same day. Bosses hope streamlining the process and removing the need to see a consultant for some conditions will help hit waiting time targets and boost patient satisfaction.
The NHS App will get a major update so users can book diagnostic checks and consultations at a time to suit them, with the experience made to feel more like reserving a table at a restaurant. Patients will also have a greater choice of times and locations, with plans to open more community diagnostic centres in easy to access locations. The more flexible booking service is aimed a reducing 'no shows', when people fail to turn up because they did not like the slot they were assigned. Meanwhile, receptionists and waiting list managers will be forced to undergo compulsory 'customer service training' so they can respond to queries in a more polite and helpful manner. Patients will also be offered help to lose weight or quit smoking while waiting for treatment, as non-smokers and those of a healthy weight are more likely to make a successful recovery. The NHS Elective Reform Plan will be announced by Sir Keir Starmer alongside health secretary Wes Streeting, and Amanda Prichard, chief executive of NHS England
NHS Waiting Lists Reforms Patient Care Healthcare
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