North Carolina driver's license backlog may soon end, DMV commissioner says

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North Carolina driver's license backlog may soon end, DMV commissioner says
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The backlog for North Carolina driver’s license and identification cards could be coming to an end soon. The state's DMV commissioner told lawmakers on Thursday that he anticipates the backlog to be eliminated by the end of June. More than 350,000 physical licenses and identification cards have recently been delayed for up to eight weeks.

FILE - Then State Democratic Party Chairman Wayne Goodwin speaks with an aide in his office at the Democratic party headquarters in Raleigh, N.C., April 5, 2020. Goodwin, the state’s now DMV commissioner, told lawmakers on Thursday, June 6, 2024, that he anticipates the backlog to be eliminated by the end of June. More than 350,000 physical licenses and identification cards have recently been delayed for up to eight weeks. RALEIGH, N.C.

But heated accusations of what caused the significant backlog flared up during the hearing between lawmakers, Goodwin and Lisa Shoemaker, vice president of global corporate relations for IDEMIA, the DMV’s card manufacturer for over 25 years. But Shoemaker detailed a much different story about the backlog’s origin, saying “the DMV did not act with transparency” throughout the process. The department did not heed IDEMIA’s advice on solutions and did not disclose the root cause of the backlog to the company, she said.

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