The owner says she ensures “it expresses what I believe about how staff and customers deserve to be treated.”
Perched on North Oakland's corner of Piedmont Avenue and 41st street, Tea on Piedmont had its soft opening in Nov. 2021 and since then has built a steady following. Owned and operated by Piedmont resident Grace Shen, no outright coffee drinks are on the menu, but behind the counter is ample espresso-like warmth, zing, boldness and concentration.
“After a while, we recognize faces of people who come regularly,” she says. “It’s a warm feeling when their favorite drinks are remembered and served in their own cups. It’s also environmentally friendly, just like the biodegradable boba straws.” Shen says many people are familiar with other teas, such as the matcha and boba teas also on the menu, but jump at the opportunity to try something new. That Shen herself is an itinerant, an experienced jumper at new opportunities, is fair to say. Born in New York but raised and growing up from a young age in Taiwan, her family was traditional.
“The company that distributes them in Taiwan is known for outstanding customer service. They have rigorous training, respect for customers and for the product, for each cup of latte. It taught me to appreciate people who work with their hands. “We weren’t sitting side-by-side, so I went to the restroom three times just to check him out. We never had eye contact, even though I tried at luggage pickup. Three days later, I saw him at a bar. I went up to him and said I’d seen him on a plane. He said he remembered me. We talked and started emailing each other. I laugh because I think he remembered me because I went past him so many times during a 90-minute flight.
Shen says drinking tea at age 5 with her grandfather sparked a curiosity that has not ceased. She says he drank “the old-fashioned way,” she recalls, sipping from dozens of small cups filled with bitter, strong, “so hot” teas.
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