NYC funeral home chain accused of ‘predatory treatment’ of grieving families, lawsuit says
The city Department of Consumer and Worker Protection is suing a chain of funeral homes popular amongst Spanish-speaking communities for allegedly exploiting grieving families., announced Monday, accuses R.G. Ortiz Funeral Home Inc.
The suit says complaints were filed by 48 consumers who sought services from R.G. Ortiz since 2019. The funeral home’s Yelp and Google pages were also flooded with negative comments. “I can’t even imagine, already being in such a painful time and then not knowing where your loved ones' remains are,” Mayuga said. “There's a number of violations that they committed, and so we're seeking restitution for consumers and really urging anyone who has experienced similar deceptive practices by R.G. Ortiz to reach out to us immediately.”The lawsuit details specific instances for each of the alleged complaints against R.G. Ortiz.
“R.G. Ortiz’s delays leave already grieving consumers in agony wondering where the remains of their loved ones are, and sometimes even doubting as to whether R.G. Ortiz returned the correct remains once they did receive them,” the lawsuit reads.
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