Shropshire Council has been advised to apologise to a couple for the way it communicated with them over a planning decision having caused 'significant distress' to their disabled daughter.
A council has been advised to apologise to a couple for the way it communicated with them over a planning decision having caused "significant distress" to their disabled daughter.The Local Government Ombudsman could however find no fault with Shropshire Council's decision making process.
The ombudsman, which investigates complaints about maladministration and service failure, investigated the circumstances. In January 2021 Mr X chased the council for a response. He contacted the ombudsman and the ombudsman told the council to investigate it. "As to why the council did not respond to Mr X’s final points it said no additional evidence came to light to suggest its decision was incorrect.
"It accepted it should have addressed the further questions raised by the complainant," the ombudsman said. The ombudsman said because the council’s published enforcement policy does not require a site visit and it explained why it did not undertake one he found no fault in the council’s decision making process.
"The council considered all relevant information and decided in line with the law, giving reasons for its decision. I find no fault in the council’s decision making process.
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