Citizens Advice also called for better promotion of social tariffs after separate Ofcom figures revealed just 5% of eligible households had taken them up.
A charity has accused internet providers of"pricing out" customers after its survey found as many as one million people in the UK may have cut off their broadband due to the cost-of-living crisis.
Citizens Advice warned those on universal credit were six times more likely to have stopped their broadband in the last 12 months, compared with those who had not received the benefit.figures revealed that just 5% of those households eligible for discounted social tariffs were using them - meaning more than 4 million UK households were missing out on savings of up to £200 a year.
It comes after Citizens Advice, a network of charities helping people with legal, debt and consumer advice, warned thatThe charity said its survey showed broadband - an increasingly essential service with many job applications, utility bills and local council services moving online - was becoming out of reach for greater numbers of households.
"People are being priced out of internet access at a worrying rate," said Dame Clare Moriarty, its chief executive, "Social tariffs should be the industry's safety net, but firms' current approach to providing and promoting them clearly isn't working."
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