'Our bathroom sprung a leak and we had to move into Premier Inn – seven years later it’s cost £1m and our bungalow’s a wreck'
As the repairs got underway the builders discovered another leak, this time in the kitchen. Once again, Aviva agreed to pay the extra costs to put it right.
“Being in a hotel wasn't only cramped for me and my guide dog, Winston, but also meant I couldn't leave the room because the dog was unfamiliar with its surroundings, so I became a virtual prisoner."But there was festive misery in store after an electrician raised concerns about the standard of work and its wiring.
Since then the family has paid for a structural inspection report, which suggested the property is torn down and rebuilt. Sam said: "This whole thing has cost an absolute fortune and has gone on too long. The house itself is valued at £400,000 so Aviva could have built it twice over for what it’s all cost so far.
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