'Overwhelmed' Leeds Council slammed for complaints responses
Leeds Council’s response time to complaints in some departments has been labelled “absolutely abysmal” by a local Conservative councillor.
A council report on the issue, which was discussed publicly on Monday, concluded it was performing “below expectation” in this regard.It said that just 43 per cent of complaints made to its children and families department were responded to within the council’s own timescale targets. A senior officer at the local authority said some staff were “overwhelmed with work”, but that efforts were being made to address the problem.
A specialist group has been set up within the council to address the slowness of responses in the children and families department, specifically.
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