Patelco credit union, which experienced a cyberattack last month, is limiting its customers to withdrawing $500 at a time, frustrating many who need to make payments that are much more than that.
"This is the worst time for it," Carlos Garcia said on Tuesday, as a line snaked around the branch in San Leandro . He said he needs to access more of his money to make a final payment on a house, which is in escrow. He said he couldn't get the keys otherwise. "I've got to make this payment, or I'm going to lose my 20%," he told KTVU. "$500 is not enough. I need to make some big payments.
Patelco wrote on its website that the credit union has a cybersecurity forensic firm helping to investigate the hackers and recover all of its systems. Patelco said they have no evidence that anyone's money was taken. Since the cyberattack, customers have been showing up to various Patelco branches – and they have many questions about what happened.
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