PLDT, Smart deliver award-winning service in 2022 - BusinessWorld Online

Spotlight | As PLDT and Smart continued to prioritize customers' network experience, they raked in prestigious network awards in 2022. Read:

“These awards are a testament that our investments in continuously improving and expanding our network are bearing fruit. These awards serve to inspire us to keep working to enhance the experience of our customers on our network in order to empower their digital lifestyles, boost their livelihoods and keep them connected to their families and loved ones,” said Eric Santiago, PLDT Network Head.

The Best Mobile Network citation has only been given by Ookla to approximately 20 mobile operators in the world, with Smart being the first and only Philippine mobile operator to clinch the award since Speedtest Awards™ started in 2017. To earn this citation, a mobile operator must lead in two crucial Ookla Speedtest Awards™ categories, namely Fastest Mobile Network and Best Mobile Coverage, within the same test period.

In addition to the Ookla awards, Smart also clinched for the third time in the last three years the top award from the infrastructure and benchmarking specialist umlaut, part of Accenture.In awarding the ‘Best in Test’ accolade, Germany-based umlaut also cited Smart for having the best-rated upload speeds, download speeds, and latency experience– a testament to Smart’s long-standing initiatives to continuously strengthen their network and provide enhanced mobile services.

Smart partnered with P.I. Works for a comprehensive strategy for its Network Automation Solution, EXA, to automate its multi-vendor, multi-technology networks. EXA is a self-organizing network automation technology designed to make the planning, configuration, performance management, coverage, and quality optimization and healing of mobile radio access networks efficient, simpler, and faster, leading to improved customer experience.

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