Meghan Brunt was contacted at work about a missing woman before spotting her after her shift in a distressed state on a bridge.
Ms Brunt started to build a rapport with her and keep her talking as she was hanging over the barrier towards the motorway and the traffic below.
She was able to distract the woman long enough to give police officers enough time to detain her for her own safety. Speaking about the incident last April, Ms Brunt told the BBC:"I get calls like this quite often with people who are in distress or who are feeling suicidal, but I've never been in a situation where I've been with it face-to-face.The call handler has now received a Royal Humane Society's certificate of commendation for saving the life of the unnamed woman who was having a mental health crisis.
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