Claims that police can automatically track your location if you press 55 during a 999 call when you can’t speak have been shared thousands of times online. But this isn’t the case, especially not for calls from mobile phones.
, but the operator can hear anything suspicious throughout the process, the caller will be connected to a police call handler.that it’s always best to speak to the operator if possible, even by whispering. If this isn’t possible the operator may direct you to cough or tap keys on the phone in response to questions.
However, if making a sound could put you or someone else in danger and the BT operator can’t decide if an emergency service is needed, your call will be transferred to something called the Silent Solution system. The system is not used for calls from landlines. Designed to filter out accidental or hoax calls, the system will first play an automated police message lasting 20 seconds and starts with “you are through to the police”. It will then ask you to press 55 to be put through to police call management.
The BT operator will remain on the line and listen. If you press 55, they will transfer the call to the police. If you do not, the call will be terminated.that pressing 55 will not allow the call handler to track your location., landlines can be linked to an address, but calls from mobile phones will only show a general location at the time of the call.
The IOPC’s guidance also says that if for any reason you disconnect the call on a landline by hanging up you have 45 seconds to pick it up again and the call will resume. If this happens, the BT call handler will also forward the call to the police.that calling 999 from a landline automatically provides the police with information about your location.
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