Fraud victims 'failed' as criminals 'operate with impunity' - report
, the national fraud reporting service, had mocked victims and misled people into thinking they were dealing with police.
Victims of fraud must report it to Action Fraud, which is overseen by the City of London Police, the force that specialises in fraud investigations.Last year, an undercover Times reporter applied for a job as a call handler for one of the companies, Concentrix, at a call centre in Gourock, Inverclyde.
Sir Craig visited Action Fraud as part of his review and found a number of staff had been dismissed following the newspaper's probe while others had been warned over their behaviour.
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