Commuters who were overcharged on Thursday afternoon must chase their own refunds after the latest myki outage.
that disabled myki card readers on buses, trams and at train stations between about 4.30pm and 6.30pm on Thursday, which coincided with a burst of rain.
The transport system operator has apologised for the outage and thanked commuters for being patient on Thursday. In rare cases, particularly for people on V/Line services, passengers were overcharged by up to about $30 if the system assumed they had travelled further into the regions than they did.PTV on Friday started responding to upset commuters to inform them they could apply for a reimbursement online if they thought they were overcharged.Bowen said PTV should be automatically and proactively refund commuters rather than forcing people to apply themselves.
He said the communication was also poor. Some people PTV directed to apply for a refund probably were not entitled to one, he said, and were wasting their time because they had been charged the correct fare anyway.Commuter Sean, who asked for his surname to be withheld, travelled on V/Line to Sunbury and believes he was charged about $30 for what should have been a $4.60 journey.
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