A customer said they had come across the problem repeatedly
Premium Bonds customers have been alerted to a technical issue preventing the purchase of Bonds. A customer reached out to provider NS&I after encountering the problem multiple times.
"I asked if I could be phoned back; the lady said it would be no better. A little help?" In response, NS&I apologised for the inconvenience and suggested trying different devices for calling. However, the customer said they were sure the issue was with NS&I's system, stating: "I am technically savvy. And logical. Only when I phone NS&I is there any problem.
"Please direct message us detailing more about what happens when you call so we can look into this further for you." The frustrated saver then inquired if they could apply to buy more Bonds by post "without being blocked by lack of historic data that I do not have".
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