A customer got in touch with a query about a standing order
NS&I has issued a warning to Premium Bonds customers, stating that they may find their funds returned to them when attempting to purchase more. The alert went out after a saver contacted the provider with a query about their son's Bonds, explaining: "I have recently started to top up my 17-year-old son's Premium Bonds but don't know if the standing order is going through to the right account as I have had no confirmation.
In response to the customer's query, NS&I stated: "As your son is over the age of 16, we would now ask that all deposits come from a UK bank account in his own name, instead of yours. Normally, if the funds have been sent from a third party account, they would be returned but so that we can check this further for you, please have your son call us on 08085 007 007."
Another Premium Bonds customer recently contacted NS&I after receiving a message stating their account had closed. They asked: "I have received a Premium Bond prize cheque and the attached slip says the account is now closed. What does this mean?"
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