Dallas Morning News public editor Stephen Buckley says errors hurt paper's credibility, but there's system to address them.
every day, wading through news stories, comics, the Opinion section. Ann spends up to 45 minutes with the paper; Dennis gives it at least an hour.
Like those who accuse us of deliberate bias, the angriest of those readers choose the worst narrative — that our journalists are indifferent to the truth, animated by a casual disdain for our audience. I don’t buy that. But they are right to see this as a challenge that strikes at the heart of our credibility.In late May, a Metro piece included both a misspelled name and an incorrect date.
On a typical day, Assistant Managing Editor for News Steve Bruss says, we publish 80 to 100 pieces of content on. In this highly competitive media market, immediacy and accuracy often collide, and sometimes accuracy loses. Bruss says many errors are routine — misspelled names, mislabeled neighborhoods, misused words. He is not minimizing these mistakes. In fact, just the opposite: He points out that, over time, small errors still blunt readers’ trust.
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