The airline admitted it misled consumers by advertising tens of thousands of ‘ghost flights’. Here’s everything we know about what affected customers will get.
Qantas has agreed to a $120 million settlement with the consumer watchdog for advertising tickets for tens of thousands of “ghost flights” that had actually already been cancelled.
Those affected were already refunded or rebooked on alternate flights but will receive additional compensation after the airline accepted it failed to notify customers of cancellations within an adequate time period.Qantas says the bulk of domestic passengers affected were rebooked within three hours of their originally scheduled departure time and that 60 per cent of international passengers were given an alternate flight within 12 hours.
This payment comes on top of any remedies Qantas has already provided, like alternate flights or refunds.Customers who are entitled to compensation will be notified via email and SMS text and given instructions on how to lodge their claims through an online portal.Where should I go for more information?that includes an FAQ section for customers to sign up for email updates.
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