When COVID-19 hit, Qantas alone was forced to cancel some $2 billion in flights.
A class action has been filed against Qantas' handling of cancelled flights during the pandemic.
The class action will allege Qantas "enjoyed significant financial benefits" from holding onto customer payments including interest and reduced borrowing costs. "We are seeking both refunds of all remaining credits as well as compensation for the time customers have been out of pocket," Echo Law partner Andrew Paull said.Echo Law alleges Qantas failed to be transparent and immediately issue refunds."We have already processed well in excess of $1 billion in refunds from COVID credits for customers who were impacted by lockdowns and border closures," an airline spokesperson said.
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