Rackspace datacenter infrastructure down in London, Sydney, Hong Kong
outages in its SYD2, LON5, LON3, and HKG5 datacenter infrastructure across May 29 and 30.A subsequent update identified the issue as related to Dense Wavelength-Division Multiplexing in London, as that facility is related to a fiber transport network that allows Rackspace to deliver traffic between datacenters and internet service providers.
But an hour later Rackspace ruled out DWDM as a cause of the incident. The company has not updated its status page since.has obtained an email a SaaS company that resides in Rackspace has sent to its customers. "Our hosting provider Rackspace have confirmed they are experiencing connectivity issues," the email opens."All available engineers have been engaged and are working to resolve the issue with the highest priority."
It gets worse: Rackspace has warned customers of its London datacenters that whatever's causing the issue may disrupt their backups, and offered instructions on how to detect any failures. At the time of writing – 02:45 CDT on May 30 – Rackspace had not updated its status page for over an hour.
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