One December during Design Miami, architect Patrick McInerney and I drove out to Palm Beach to check out some Edward Durell Stone and Addison Mizner architecture, visit Tomas Maier\u2019s store (now closed) and take lunch at Bice (verdict on the last: stick to Milan). The car we were given from...
A6 Avant with winter tyres. Also unavailable, it was substituted with an Alfa Romeo Stelvio, which got us to St Moritz OK. But the next morning, after a night in the cold, it stalled at the first incline. Hertz at Linate knew we were headed for the snow, but the car was hardly suitable for the mountains and the diesel was starting to freeze. After hours on the phone with Hertz Switzerland , the car was towed away.
Somebody really needs to step in and offer a global premium car rental service, complete with a meet-and-greet at arrivals to walk you to your discreetly chic car – the one you actually booked.More depth and fewer choices of model would mean fewer substitutions.Offer more electric or low-emission vehicles.They add to the problem and create confusion and delays at pick up.End the conspiracy of the lack of petrol stations near return locations.Offer a premium meet-and-greet service at airports.
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