Residents living in high-rise flats left furious by soaring rent, eviction notices and lifts out of order for months
Residents of a high-rise apartment block at Salford Quays are claiming soaring rents coupled with ‘draconian’ eviction notices are forcing them out. The tenants of 20-storey The Gateway also list a catalogue of complaints over the lettings company X1 and the building’s management, Haymarket.
“Now, several of us have been issued with Section 21 notices, as they want to force some of us out so they can increase the rent even further. My own rent has gone up to £1,300, and I was given 48 hours to renew my 12-month contract or be evicted. The customer care has been abysmal.” “The owner of my apartment is a woman in Hong Kong with X1 as her letting agent. They only allow tenancies of 12 months maximum so you are threatened with a rent rise every year and are powerless to do anything about it.”
“I then also had marks all over my walls and a dirty mattress which was abhorrent, considering they had sent me a huge bill for my previous flat that was not half as bad. A few weeks later there seemed to be some work happening on the building which we hadn’t been informed about. This was later revealed to be because of the cladding.
“We’ve had homeless people sleeping in the car park and under the stairs. There are problems with parcels which have been delivered going missing. X1 never give the CCTV footage to the police, so we get a crime number, but the police close the case because they can’t get the video footage. Another resident is Lewis Stacey who claims his rent increased by 35pc in a single year which forced him to find a second job.
“The security [workers] are never at the desk, despite us being told we have security from 7pm to 7am. I have never had a parcel delivered here because of the issues everyone has been facing. They get stolen and security is never here to retrieve them.” “As soon as the Haymarket team receives a maintenance report - such as breakdowns of the lifts or roller shutters - works are actioned for repairs which involves engaging the external suppliers mentioned above. Haymarket shares regular communications with residents so they remain aware of updates, timescales for repairs to be complete and any other information which will be of importance.
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