Blackpool councillor Julie Sloman has said residents are complaining to her about the number of issues with Blackpool Council staff working from home
Blackpool residents have to contend with background noise from “radios, boiling kettles and children” when they phone the council, it has been claimed. And the reason for this has been placed on the high number of staff working from home, according to some.
Figures show there were 575 complaints, 309 compliments and 269 general comments from the public over the period of the report.The number of complaints has reduced by 26 per cent compared to the previous year – but waste services which includes street cleaning and bin collections – has been taken out of the survey since being moved into a separate company called Enveco.
She added: “While the concept of hybrid working and working from home may have some merit, those merits should never be at a cost to the public and their trust in the services, or perception of the delivery of services, which is very much the case currently.
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