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Restaurants across America are teetering on a precipice. Four years after the devastation of pandemic shutdowns, the industry is still in crisis and the experience of dining out is rapidly deteriorating. You may have noticed this the last time you ate out.
A 2016 study found that customers considered a dining experience satisfying if they received individual attention and didn’t have to wait too long. Plus, counter service is associated with fast food, which makes customers more price-sensitive.But these hesitations haven’t stopped some restaurants from finding success with counter service.
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