Breast cancer survivor Judith Stenner was left paying the energy bills for a neighbouring family-of-four because of a crossed meter.
A retired midwife was left paying the energy bills for a neighbouring family-of-four due to a crossed meter.
ScottishPower has apologised and said overpayments and compensation will be considered as they recalculate the account. But Mr Khan says it's high time energy providers ‘get their act together’. Ms Stenner says she went into a ‘numb phase that nobody is believing you and nobody is listening’ as she struggled to resolve the issue and her bills kept rising, despite becoming a ‘bit obsessive about switching everything off all the time’.
She said ‘my head was a shed’ trying to deal with the issue, adding: “You’re just not thinking logically. I’m used to fighting battles in the NHS, I’m used to defending women, I’m used to all sorts of issues, but personally I didn’t realise it at the time but, as they say up here, that did my head in.”
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