Exclusive: UK government made £438.1m in the last year alone after outsourcing operations to a Dubai-based firm that has been deluged with complaints
The contract handed to VFS made it mandatory for contractors to provide certain “premium services”, including premium lounges and priority visa services, some costing in excess of £1,500. The Home Office said that when the contract was renewed in 2018, premium lounges were removed as a mandated service.
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