One trendy dim sum restaurant chain, Ping Pong, recently abolished their tip system in favour of a US-style 15 per cent 'management' fee, sparking outrage from customers.
Had to pay extra for standard service? EmailDiners across Britain have hit out at the rise of American-style 'stealth tipping' as outlets introduce rip-off service charges to bills that take customers by surprise.
There has also been controversy over 'checkout fees' being applied to bills for those using the mobile app Sunday, including those at Gloria in Shoreditch, which has seen some complain they are being charged for the 'privilege of paying their bill'.London restaurant Ping Pong abolished tipping and charges customers a 15 percent 'management fee' instead
READ MORE Now restaurants charge you for the privilege of paying your bill! Diners slam Shoreditch eaterie for £2.99 'checkout fee' levied on top of a 13.5% service charge Drinkers wanting to buy a pint of Camden Hells Lager at one of their venues, The Grosvenor Cafe, would assume it costs £5.95. However, customers are charged £6.07.
Unite Hospitality union criticised the decision and said on X/Twitter: 'Workers have been compensated with £1 an hour above the minimum wage.The Real Greek in Covent Garden which adds a 12.5 percent service charge to people's bills 'Replacing it with a 15 percent management fee to help 'maintain the brand experience' is just nonsense. Outrageous.'
Farmshop Bicester, which was recently visited by one shopper, also applied a 13.5 percent service charge worth £9.04 to a bill of £66.95. It is part of Gordon Ramsay's group of restaurants.This means pub-goers were charged more money for their drinks during 'peak trading' times, meaning a pint of beer could be around 20p more expensive at the weekend.
However, they are now appearing on everything from pints of lager to takeaway coffees, with some fearing Britain is sleepwalking into adopting America's tipping culture, where tips average around 20 percent.Farmshop in Bicester Village applied a 13.5 percent service charge of £9.04Consumer expert Jane Hawkes said the increase in applying discretionary charges was 'concerning'.
'The new Employment 2023 legislation will require the fair distribution of tips and service charges to staff. Another person said: 'The service costs should already be included in the price of the food and the employer should pay their employees a decent wage and not leaving it up to any customer's discretion.
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