Boss apologises to customers for the poor service: 'It's been a difficult year'
IDS’s chairman, Keith Williams, apologised for the poor service customers had received. He said the group is not blaming the CWU union for the failures but adds that “clearly the strikes didn’t help.
He added: “It’s been a difficult year for Royal Mail, in particular for customers and our people and shareholders. We apologise to everyone for not delivering a quality of service to the standards that we expect. “We are absolutely committed that we do improve our quality of service and start to deliver to customers the service that they pay for.”
Roiyal Mail revealed earlier this week that only 73.7 per cent of first class mail was delivered within one working day across the year, against a legal target of 93 per cent.It must also find a new chief executive after Simon Thompson announced he will step down by the end of this year. Mr Williams said there were “grounds for optimism”, with management expecting Royal Mail to return to profit in 2024-25 following the deal with the union. It said it had shed 10,000 jobs and expected to further cut costs and “rightsize” the business this year.
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