Ruby Flanagan was on a short trip so opted to use a backpack and booked a 'non-priority' £35.86 return ticket, allowing her to bring one 'small' bag onto the flight to fit under her seat.
A furious woman was charged €60 after Ryanair 's baggage policy led to her being charged for taking a water bottle on a flight to Dublin.
Ruby's boarding pass was scanned at 5.30am on Saturday, February 1 at Stansted Airport by Ryanair gate staff and she made her way along the corridor to the flight, with the back pack and 750ml metal water bottle tied to the top handle. However, three days later in Dublin, she reached the gate for her return flight and felt a tap on the shoulder.
She stuffed the bottle into her bag and walked to the gate again and was made to rescan her boarding pass. As Ruby stepped forward, another Ryanair staff member jabbered, "That bag is too big. You'll need to go over there and pay to get on the flight." Other flyers flagged by Ryanair staff also tried to argue their case, with many mirroring her own excuse of "I flew here with the bag like this, why can't I fly back?"
"At this point, the plane was set to leave in 15 minutes, and I was not in my seat. So I drifted over to the fella with the card, paid €60, and was tagged with the yellow sticker of shame on my backpack. The sticker was given to the flyers who had not meticulously studied Ryanair's baggage rules and had messed up or blatantly ignored them. I counted at least four on this flight so, if they were all charged €60 then Ryanair made at least an extra £200 from us.
She continued: "After landing, I dragged myself to my coach, filled in a complaint form with Ryanair about the charge, and explained in detail what had happened. In response, Ryanair opened by noting that I was "disputing a baggage fee charged for carrying a water bottle separate from your carry-on bag" and then rejected my claim, regurgitated the exact wording from its baggage page on its website.
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