Austin says he used the case a number of times with no problems until he encountered a 'jobsworth'
A holidaymaker has slammed 'jobsworth' Ryanair staff for charging him for his suitcase 'having a stiff wheel' - that cost him £75. Austin Price, from Plymouth. was flying from Bristol Airport to Krakow, Poland, on October 4 when he was stopped in the queue as staff asked him to put his suitcase in the 'if it fits, it flies' measuring stand.
Ryanair's website states 10kg bags must fit within the three dimensions - 55 x 40 x 20cm - and his appeared to be deeper than the permitted 20cm. Ryanair said the 'passenger's bag exceeded the dimensions allowed' for a 10kg cabin bag and was 'correctly required to pay a standard gate baggage fee of £75'.
"The guy had his headphones on so he did not even hear him. He seemed confused; he had to put his backpack in when it obviously fit. They have changed the boxes now. Before, you could wheel the suitcase in, while the new ones are like an open gap, almost like they are trying to catch people out." Austin believes the employee was being rude and 'trying too much' to do their job - the definition of a 'jobsworth'. Austin said: "I didn't get the chance to take any stuff out. I didn't get the option."
"It would be better to spend that money on a nice meal with your partner on holiday than paying double for luggage that you have already paid for as priority."
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