Irish data watchdog opens probe after 'numerous complaints'
Ireland's Data Protection Commission has launched an inquiry into Ryanair's Customer Verification Process for travelers booking flights through third-party websites or online travel agents .
Ryanair's antipathy toward OTAs and third-party websites that sell tickets on its aircraft without the company's permission is well documented. In July 2024, a US courtThe airline's response to its tickets appearing in unauthorized places was to insist on a Customer Verification Process in which passengers are asked to upload information such as passport details and complete an ID check.
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