Samaritans introduces new safeguarding measures after volunteers met vulnerable callers for sex
Samaritans says it has introduced new safeguarding measures after volunteers met vulnerable callers for sex.
The charity told the BBC it did not dispute that a "very small number of safeguarding incidents" had occurred. Volunteers on the charity's telephone service have answered more than 13 million calls in the four years from January 2017, she said."Running any national service on this scale means that, on extremely rare occasions, high standards are not always met and from the millions of calls answered, a very small number of safeguarding incidents were identified," said Ms Bentley.
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