Pranav is a senior editor at Engadget responsible for handling news coverage during west coast hours.
If you take in your Samsung device to an independent shop for repair, Samsung requires the store to send your name, contact information, device identifier, and the nature of your complaint to the mothership. Worse, if the repair store detects that your device has been previously repaired with an aftermarket or a non- Samsung part, Samsung requires the establishment to “immediately disassemble” your device and “immediately notify” the company.
Samsung’s contract is troubling — customers who take their devices to independent repair stores do not necessarily expect their personal information to the sent to the device manufacturer. And if they’ve previously repaired their devices by using third-party parts that are often vastly cheaper than official ones , they certainly do not expect an repair store to snitch on them to the manufacturer and have their device rendered unusable.
the Public Interest Research Group , a consumer advocacy organization. But in states like New York, Minnesota and California where this legislation goes into effect this year, contracts like the one Samsung makes repair stores sign would be illegal,“This is exactly the kind of onerous, one-sided ‘agreement’ that necessitates the right-to-repair,” Kit Walsh, a staff attorney at the Electronic Freedom Foundation told the publication.
This isn’t the only incident around device repair that Samsung has found itself in hot water. Hours before the report fromthat it was ending its collaboration with Samsung to launch a “Repair Hub” less than two years into the partnership.
Independent Repair Device Repair Repair Parts Device Identifier
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