San Francisco street crisis avoids unnecessary police responses

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San Francisco street crisis avoids unnecessary police responses
San Francisco
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San Francisco's 'HEART' program serves as an alternative to police calls to non-emergencies and homelessness incidents.

SAN FRANCISCO -- Kenneth Franklin has been given a second chance at life and he's using it to give others a second chance too.'Repaying my debt back to society so I never look at it as me giving someone something -- it's more like me giving them what I owe them,' Franklin told KPIX.His 'debt' comes from serving time behind bars. After facing nearly 60 years for gang-related activity, he was released after 16 years.

'Carroll has heard criticism over city spending on the handful of pricey response programs that, according to a 2023 city audit, do not always fulfill their promised metrics. But each team, she says, caters to a specific need for people who continue to face homelessness, substance abuse and mental illness.

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