But RISE with SAP can also be too rigid for some customers, Gartner says
SAP customers looking for infrastructure support for ERP software from community cloud, cloud-like, or former co-location providers should do so with care, as they could take a hit on risks and TCO in the long run.
"When you deploy an SAP on those cloud providers to build an SAP environment which is totally certified by SAP also in terms of performances, you need to use a certain virtual machine, certain kinds of storage, a certain kind of configuration, and so on," he said. "While these providers use SAP-certified hardware and software stacks, not all providers are able to provide different customers with end-to-end quality of service on all components. SAP does not support a shared, cloud-like deployment model. Gartner has tracked multiple cases in which, before receiving support for a specific issue, SAP has asked the customer to move the systems into a dedicated tenant, then recreate the issue," the note says.
"It is not something that I would advise, but if you need to cut somewhere, you need to cut things you don't perceive as necessary," he said.
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