Digital payments, made through systems like the Unified Payments Interface (UPI), have transformed life in India.
Indian weddings are notoriously elaborate affairs, requiring a multitude of outfit changes for multiple days of festivities. It used to be normal for a family visiting Brij Kishore Agarwal’s sari shop, near the narrow lanes of Chandni Chowk market in India’s Old Delhi, to depart with a big bundle of bright, embroidered garments and leave behind a substantial pile of cash.
Now, Indians use UPI to pay everyone from vegetable vendors to doctors. More digital transactions are completed in India than any other country, according to the government. In 2023, the number of UPI transactions topped 100 billion. There are some holdouts. Azeez, a 34-year-old rickshaw driver in Old Delhi, told CNN that he’s too scared of losing money to use e-payments. “I am uneducated person, I am poor, I have never been to a school, I can’t read or write,” he says.
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