Much of the book is a manual for creating what Claire Hughes Johnson calls an operating system—the set of documents, metrics and processes that produces a consistent framework for making decisions and improving performance
What a relief, then, to read a book that breaks the mould. It lands with an intimidating thud. It looks and feels like a textbook. It is full of exercises and templates. And it is unapologetically practical in its focus. “Scaling People” is written by Claire Hughes Johnson, a tech-industry veteran who spent more than a decade at Google before joining Stripe, a digital-payments unicorn, as its chief operating officer in 2014.
“Scaling People” is a product of Silicon Valley. It grapples with the problems of very fast growth; its context is one of founders, developers and product teams. For incumbents in highly regulated industries or employees in public-sector bureaucracies, the problems of scaling up may seem very remote. Stripe’s early decision to run a programming competition called “Capture the Flag”, for instance, helped build its reputation as a place for talented developers to go to.
Among other things, Ms Hughes Johnson gives tips on how to run an effective meeting; these include having a round of “check-ins” at the start so that people are focused and so that the quietest members of the group participate early. She offers advice on how to do performance reviews, which decisions you can and should delegate to other people, and how to save high-performing employees from burnout. It is all refreshingly pragmatic.
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