The worst offender flies out of Edinburgh airport
The country's worst airline for delays has been named, with one firm running an average of 46 minutes behind schedule last year.
TUI had an almost as frustrating average delay time of 40 minutes and 18 seconds last year, according to the data. "With a regulator still lacking the appropriate powers to punish airlines who break the law, including withholding refunds, it is difficult to escape the conclusion that some carriers are simply getting away with leaving passengers high and dry."
CAA consumer director Paul Smith said: "The CAA has regularly asked for stronger consumer enforcement powers, including the ability to impose fines on airlines. In December 2022, the CAA said it had "significant concerns" about the Hungarian carrier as it was delaying paying refunds and its passengers were far more likely to make escalated complaints than those of other airlines.
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