They 'walked out in disgust minutes after checking in'
Pamela McInally and Mark Fletcher said they 'walked out in disgust MINUTES after checking in' to the Blackpool hotel last weekend. They claim they were confronted with mounds of rubbish, dirty carpets, used urinals and an abandoned mattress at the Blackpool Promenade Hotel on Sunday.
After waiting 48 hours they say they were told they wouldn't get a refund as the hotel said the family had checked in and spent the night there. Booking.com said it 'take any complaint seriously' and is investigating. Blackpool Promenade Hotel, also known as Garvey's Promenade Hotel, insists that the couple stayed the night.
"It was dirty, the floors were disgusting, the reception was non-existent. There was a mattress in the hallway. I wouldn't let a homeless person stay there. I was in shock, it wasn't right. I'm just glad that we were able to find somewhere to stay." Mark said: "It was horrific. As soon as we walked into reception there were alarm bells.
"The hotel told Booking.com that we stayed in the hotel and checked out on the 10th, which isn't true. We had to find another apartment. There's six of us and it's not easy." The family had originally planned to spend three days in Blackpool and had another hotel arranged from Monday but decided to add an extra night to make the most of the Easter holidays.
"l thought we had walked into a derelict old house. It was disgusting so I wouldn't recommend this hotel and I wouldn't be going back again." Another wrote: "The property was very dated and didn’t look like it had been given much attention lately. The hotel itself was dirty." "We have only just started the business and understand there is a lot of work needed to get the hotel to the high standard we would like. However, at the moment the rooms are done to a budget standard, this doesn’t mean we let rooms out like the images shown above.
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