ScottishPower has reached an agreement with Ofgem to compensate a small number of customers who were mistakenly billed at a higher rate. The error affected 0.04% of customers between 2015 and 2023, resulting in an average overpayment of £149. Affected customers have received an average refund of £294.
ScottishPower has agreed a customer compensation package with the energy regulator Ofgem after it identified that a small number of Direct Debit customers were mistakenly billed at the higher rate paid by standard credit customers under the price cap.
The agreed compensation package, which includes direct refunds as well as goodwill payments, means affected customers each received an average of £294. ScottishPower have confirmed that all refunds and goodwill payments have been made and there is no need for customers to take any action. ScottishPower will also pay £1 million to the Energy Industry Voluntary Redress Fund, which benefits charities and community projects that help vulnerable customers with energy-related support.
“Looking after our customers is at the heart of everything we do and our immediate notification to the regulator, swift corrective action and the compensation package agreed with Ofgem show both how seriously we take this matter and our commitment to making it right.”
Scottishpower Compensation Billing Error Ofgem Customers Refund
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