This Senior Network Engineer role offers technical support, network design expertise, maintenance, incident management, and project implementation for the company and its customers.
The purpose of the position is to deliver senior level technical support, network design and architectural expertise, network maintenance, incident and problem management for the company and its customers within agreed timelines and SLA.
This position will also be responsible for network projects implementation.2-3 years’ experience in Active Directory, Microsoft Services such as DNS, DHCP, RDS. SQL and basic server functionsEnsure efficient implementation and completion of project work – 100% implementation accuracy as per SLA – Close agreed number of projects per month Minimise cost of FE hours by ensuring proper preparation by the company engineer – Minimum of 1 hour, maximum of 3 hours Hand over projects for monitoring and post implementation support – Positive feedback from Projects ManagersReceive tickets logged and respond to request from Customer – Respond within 1 hour to ticketMonitor and report on device capacity and health – Accurate reporting regarding IOS, bugs, traffic shaping, device health, patchDiagnose reported and escalated incidents, identify problems and root causes – Ensure compliance with ITIL/ISO standardsDeal with Customers, either telephonically, Skype or via email, in a courteous, efficient, and prompt manner – Positive feedback from Customers – Emails attended to before end of shift – Phones answered within 3 ringsEnsure “active” listening at all times when dealing with Customers – Accurate, clear understanding of the issue – Provide accurate information This position will also be responsible for network projects implementation.2-3 years’ experience in Active Directory, Microsoft Services such as DNS, DHCP, RDS. SQL and basic server functionsEnsure efficient implementation and completion of project work – 100% implementation accuracy as per SLA – Close agreed number of projects per month Minimise cost of FE hours by ensuring proper preparation by the company engineer – Minimum of 1 hour, maximum of 3 hours Hand over projects for monitoring and post implementation support – Positive feedback from Projects ManagersReceive tickets logged and respond to request from Customer – Respond within 1 hour to ticketMonitor and report on device capacity and health – Accurate reporting regarding IOS, bugs, traffic shaping, device health, patchDiagnose reported and escalated incidents, identify problems and root causes – Ensure compliance with ITIL/ISO standardsDeal with Customers, either telephonically, Skype or via email, in a courteous, efficient, and prompt manner – Positive feedback from Customers – Emails attended to before end of shift – Phones answered within 3 ringsEnsure “active” listening at all times when dealing with Customers – Accurate, clear understanding of the issue – Provide accurate information
Networkengineering Activedirectory Microsoftservices Incidentmanagement Projectimplementation
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Network Engineer - Build the Future of ConnectivityiOCO Infrastructure Services (iOCO IS) is looking for a talented Network Engineer to join our team! In this role, you'll design, optimize, and secure cutting-edge network systems that power critical business operations. If you thrive in fast-paced environments, love solving complex network challenges, and are ready to lead innovative projects, this role is perfect for you.
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