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Our client is seeking a highly skilled and experienced Senior ServiceNow Developer to join their dynamic IT team. The ideal candidate will have a deep understanding of ServiceNow’s platform, be proficient in developing custom applications, and have experience integrating ServiceNow with other enterprise systems.
As a Senior ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that meet the needs of the business.Develop and customize ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, and Knowledge Management. Design and implement ServiceNow workflows, business rules, and scripts to automate processes and enhance functionality.Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications. Develop and maintain ServiceNow portals, dashboards, and reports to provide actionable insights and data visibility. Ensure the performance, security, and scalability of the ServiceNow platform through regular monitoring and optimization. Develop and maintain documentation related to ServiceNow configurations, customizations, and integrations. Implement and manage ServiceNow upgrades, patches, and releases, ensuring minimal disruption to users. Provide technical support and troubleshooting for ServiceNow-related issues, resolving them in a timely and effective manner. Stay updated with the latest ServiceNow features, updates, and best practices, and apply them to improve the platform. Collaborate with other IT teams to ensure seamless integration and operation of ServiceNow with existing systems and processes. Develop and enforce ServiceNow development standards, guidelines, and best practices to ensure high-quality deliverables. Conduct regular code reviews and provide feedback to ensure adherence to standards and best practices. Participate in the planning and execution of ServiceNow projects, including scoping, development, testing, and deployment. Provide training and guidance to end-users and other IT staff on ServiceNow functionalities and best practices. Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of ServiceNow services. Respond to and resolve escalated support tickets related to ServiceNow in a timely and effective manner.Generate and analyze reports on ServiceNow usage, performance, and incidents.Coordinate with ServiceNow support for issue resolution and service enhancements.Ensure compliance with industry standards and regulatory requirements for ServiceNow services.Qualifications and Experience:Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications may be considered in lieu of a degree.Minimum of 10 years of experience working as a ServiceNow Developer, with at least 5 years in a senior or lead developer role.Experience integrating ServiceNow with other enterprise applications and platforms.Strong understanding of ServiceNow scripting, including client scripts, business rules, UI actions, and script includes.Knowledge of ServiceNow’s data model, CMDB, and MID Server.Familiarity with ITIL processes and best practices.Additional ServiceNow certifications are a plus.
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