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YOUR strong technical expertise as a Senior Support Engineer is sought by a dynamic Internet Service & Network Specialist where your core function will be to provide a high level of support to Enterprise clients.
You will be responsible for Software Support Services including Microsoft Windows Server, VMware, Veeam, Microsoft Exchange, and Hyper-V. You will require Matric/Grade 12, possess a Microsoft MCSA 2016 Certification or equivalent with extensive experience supporting Microsoft Exchange 2010 or higher, ITIL v2 Foundation, Active Directory and Hyper-V.Responsible for troubleshooting hardware issues across platforms HPE ,Dell, Lenovo, Huawei, IBM etc. platforms. A strong cross skill will be advantageous.Manage and drive to resolution escalated incidents, problems, and requests.Remediate technical issues identified by audit risk findings and monthly reporting. Analyse and solve common and complex problems through reasoning, troubleshooting and innovative thinking.Own Root Cause Analysis and Problem Management –Service Improvement –Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.Participate, lead, and initiate various projects to continually improve the customer environment.Maintenance –Develop and maintain a professional working relationship in support of the Service Delivery Manager with the following: Clients, End-users, Support teams, 3rd party Vendors.Regularly follow-up on outstanding queries with other entities who are involved with specific requests.Work closely with customers possessing varying levels of IT knowledge and provides end user technical support. Remain courteous, tactful, honest and professional in all communication and interactions with customers and other parties.Work with executive team members, decision makers, and stakeholders to define customers’ requirements and systems goals, and to identify and resolve customer systems issues. Perform research and continued effort towards education for the purpose of improving knowledge and experience-levels in the products/systems supported by the company.Own reliable transport and driver’s license. While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here OR e-mail a Word copy of your CV to and mention the reference number of the job.
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