If airlines are required to issue a refund, then the flyer may be left to rebook a flight, which could end up costing more money.
Just in time for summer travel, the United States Department of Transportation has announced sweeping changes that, on the surface, appear to help air travelers get the upper hand with airlines.
Many of the changes make sense, like automatic refund of fees for checked baggage, in-flight internet connection and preferred seating. The cost to the airline would be processing such refunds, including credit card fees, which will likely lead to higher fees to absorb those costs. Each situation, however, may need to be managed differently. If the flight cancellation or delay is due to a mechanical problem, then alternative flights would likely be available. If it is weather-related, then all airlines would be affected, with alternative options likely to be very limited or nonexistent.
There are no one-size-fits-all solutions to helping air travelers when their flights are disrupted. Automatic refunds are not the solution. What is needed are more productive conversations between the DOT and the airlines.
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